Client Money Handling

This policy set out the internal procedures and rules for how the firm manages and protects client funds.

How and where client money is held

Client funds are held either in a general clients account or in a designated discrete account at a UK clearing bank, authorised by the FCA.

Access to funds

Principals and senior employees within the firm are the only personnel with access to these accounts.

Timescale receipts

Payment of cash and cheques paid into the client accounts are made on a timely basis, within 48 hours of being received, subject to bank opening times.

Payment authorisation

Payments are authorised by the firms' principals, following review of the invoice in question or specific request of client. This authorisation will be in writing and will include name of client signature of principal. Payments are only made if/when funds for are available for the client in question.

Interest and bank charges

Interest will not be paid on client accounts (unless such accounts are discrete deposit accounts) and any such interest will be retained by this firm. Any bank charges incurred in respect of clients' accounts will be paid by this firm.

Reconciliation of accounts

Client bank accounts are reconciled monthly to each individual client ledger therefore, ensuring funds in the client bank account match each individual client ledger. Reconciliations are signed by RICS principal monthly, in a timely manner. Any discrepancies are investigated and resolved.

Information for clients

Regular rent statements are provided to each client on a monthly or quarterly basis depending on clients' specific request. Included with the rent statement are all receipts for expenses paid and details of commission charged. If a reserve is held back and not paid over to the client this has been agreed with the client beforehand and is shown on the rent statement in question.